Refund policy

Returns. We do not accept returns. Because this is a food product, we cannot resell or restock an item once it has left our facility.

Refunds. A refund is issued only where the product arrives entirely damaged, for example a pouch that is torn, punctured or leaking on arrival.

To raise a claim, email sales@ascensionfoods.in within 48 hours of delivery with your order number and clear photographs showing the damage and the outer packaging. We will assess the claim and, where it is approved, refund the full amount to your original payment method.

Opened pouches. No refund is issued once a pouch has been opened. This is a food safety measure and applies regardless of how much of the product has been used.

Approved refunds are processed within 5 to 7 working days. The time taken for the amount to appear in your account depends on your bank or payment provider.